Is chromebook to old to update?

[WebsByDoc1]

HP Chromebook 14-q010dx (ENERGY STAR)

Out of Warranty: Ended on 6/02/2015

Serial Number	[Personal Information Removed]
Product Number	F2E14UA

Im wanting to update the OS for this chromebook.  Update attempt says its up to date at version 76.0.3809.136

I know the current OS is 99.0.4044.51

Is this chromebook to old to upgrade?

Thanks,

Jay

[Dilip_18]

Hi@WebsByDoc1,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing update issues with the HP Chromebook 14.

I have a few recommendations 

• Devices might not be able to autoupdate to the latest version of Chrome OS for a few reasons. By default, Chrome devices autoupdate to the latest version of Chrome when it's available. In your Google Admin console, make sure that Device updates is set to Allow updates.
• Older Chromebooks have older hardware parts, and these parts eventually lose the ability to get the latest updates. If your Chromebook is more than 5 years old, you might see this message: "This device will no longer receive software updates. You can continue using your computer but should consider upgrading." 

Hope this helps! Keep me posted. 

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