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HP Recommended
OMEN 17.3 inch Gaming Laptop PC 17-ck1000 (509V8AV)
Microsoft Windows 11

I spent few days to install Mercedes Diagnostic Xentry 2021.06 in my notebook Omen 17 17-ck1000 (509V8AV) using Windows 11 64 bit. But I could never make it work. Finally I have to used my old notebook Lenovo P51 using Windows 10 64 Bit and it works.  I bought HP Omen 17 to replace Lenovo P51 because I need powerful GPU for rendering video and P51 GPU is very weak which take 5 hours what can be done by HP Omen with RTX3070TI around 15 minutes. But know because OS compatibility I have to keep both notebook. Is it possible to get Windows 10 64 bit from Microsoft so I can downgrade HP Omen to use Windows 10 64 bit?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi, @mercyfan 

 

From the information I could find, that model series comes with the new Intel 12th gen core processors.

 

If that is the case, try the W10 drivers from the new HP 860 G9 business class notebook which has an Intel 12th gen core processor and also has W10 drivers.

 

HP EliteBook 860 16 inch G9 Notebook PC (4C152AV) Software and Driver Downloads | HP® Customer Suppo...

 

The drivers under the chipset section should install most of those missing devices.

 

For example, the Intel Chipset Device Software should install the smbus controller.

 

10.1.18950.8298

 

https://ftp.hp.com/pub/softpaq/sp138001-138500/sp138401.exe 

 

Do not use any of the BIOS or firmware files from the above model notebook.

 

Monday morning quarterbacking...when you need to use W10, you should look into a business class notebook because those will have drivers for W10 and W11.

 

New consumer class notebooks such as the one you bought are only going to have support for W11.

View solution in original post

13 REPLIES 13
HP Recommended

Hello, yes it is possible even after 10 days ...

 

(1How to downgrade from Windows 11 to Windows 10
Installed Windows 11 but not happy with how it’s performing? Here’s how to go back to Windows 10, whether it's been only a few days or a bit longer

https://www.techadvisor.com/article/744263/how-to-downgrade-from-windows-11-to-windows-10.html

 

(2) Please report your results

HP Recommended

Hi,

 

Did HP still full support and it didn't violate warranty?

HP Recommended

Hello @mercyfan 

 

This does not affect the warranty. Windows 10 is supported by HP anyway.

 

Good luck

HP Recommended

I have install Windows 10 64 bit. But in My product 1st select what operation system to find driver the only selection is Windows 11. There is no Windows 10 to choose to download driver so most of driver not working in Windows 10. I installed ELAN Precision Touchpad filter driver but trackpad still not functional. External mouse work. Is the any driver for windows 10 to make trackpad working.?

HP Recommended

Hello @mercyfan 

 

Here you get <windows 10> drivers ! 

 

(1) Install/Update

Intel Chipset Installation Utility and Driver

10.1.18698.8258 Rev.A0.5 MBMay 21, 2021Download

Intel Management Engine Interface (MEI) Driver

2108.100.0.1053 Rev.A17.3 MBMay 21, 2021Download

Intel Serial IO Driver

30.100.2042.1 Rev.A0.8 MBMay 21, 2021Download

Intel Thunderbolt Controller Driver

1.41.1094.0 Rev.A18.4 MBMay 21, 2021Download

 

(2) Reboot

(3) Install/Update

ELAN Precision Touchpad Filter Driver

22.2.25.3 Rev.A2.2 MBMay 21, 2021Download

 

(4) Reboot and test again ...

(5) Please report your results

HP Recommended

Hi,

 

Thank you for the step. But still touchpad not working.

This is list of devices in Other devices with exclamation mark

1. Base System Device -> Device PCI\VEN_8086&DEV_464F&SUBSYS_8A17103C&REV_02\3&11583659&0&40 requires further installation.

2. PCI Data Acquisition and Signal Processing Controller -> Device PCI\VEN_8086&DEV_461D&SUBSYS_8A17103C&REV_02\3&11583659&0&20 requires further installation.

3. PCI Device -> Device PCI\VEN_8086&DEV_51A4&SUBSYS_8A17103C&REV_01\3&11583659&0&FD requires further installation.

4. PCI Device -> Device PCI\VEN_8086&DEV_51E8&SUBSYS_8A17103C&REV_01\3&11583659&0&A8 requires further installation.

5. SM Bus Controller -> Device PCI\VEN_8086&DEV_51A3&SUBSYS_8A17103C&REV_01\3&11583659&0&FC requires further installation.

6. ACPI\INTC1055\2&DABA3FF&0 -> Device ACPI\INTC1055\2&daba3ff&0 requires further installation.

 

Look like HP will lock this Notebook on Windows 11. I also turn off automatic update from Microsoft.

How can activate this Windows 10?

 

HP Recommended

Hello @mercyfan 

 

I think that you have now reached a point where we can say that Windows 10 unfortunately cannot be used. HP will not provide support for it either. I think you have to go back to Windows 11.

 

(1) HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11

https://support.hp.com/us-en/document/ish_4511095-4511141-16

All drivers from HP are already included here )

 

(2Please report your results

HP Recommended

Hi, @mercyfan 

 

From the information I could find, that model series comes with the new Intel 12th gen core processors.

 

If that is the case, try the W10 drivers from the new HP 860 G9 business class notebook which has an Intel 12th gen core processor and also has W10 drivers.

 

HP EliteBook 860 16 inch G9 Notebook PC (4C152AV) Software and Driver Downloads | HP® Customer Suppo...

 

The drivers under the chipset section should install most of those missing devices.

 

For example, the Intel Chipset Device Software should install the smbus controller.

 

10.1.18950.8298

 

https://ftp.hp.com/pub/softpaq/sp138001-138500/sp138401.exe 

 

Do not use any of the BIOS or firmware files from the above model notebook.

 

Monday morning quarterbacking...when you need to use W10, you should look into a business class notebook because those will have drivers for W10 and W11.

 

New consumer class notebooks such as the one you bought are only going to have support for W11.

HP Recommended

I didn't  downgrade the original disk. I just install on 2nd NVME so I had dual boot win10 and win11. I been used Ghost since 2000. So Iam familiar with Macrium Reflect, EasyBCD, and EasyUS Partition Manager. It only touchpad not working so is not that critical because mouse better than touchpad. How can activate Windows 10 Home?  

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