• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-09-2023 07:42 AM - last edited on ‎06-09-2023 11:34 AM by Retired

HP Recommended
Product: HP Stream - 14-cb172wm

Is there anyway for me to reset my HP Stream laptop without being able to enter my password for it?

Category:
1 REPLY 1

‎06-09-2023 09:21 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to use the HP cloud recovery tool which will create a bootable recovery drive that will reinstall Windows, the drivers and the software that originally came with your notebook.

 

Hete is an info link for how to use the utility...

 

How to Use the HP Cloud Recovery Tool in Windows 11 | HP Support - YouTube

 

HP Cloud Recovery Tool - Microsoft Store Apps

 

Since you will have to use the recovery tool on another PC, you will need to enter your notebook's full product number in the tool's search window, which is 9VK98UA#ABA

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.