Is this printer compatible with Mac?

[Willoughby12]

I cannot get the computer to find the printer.

[A_Gayathri]

Hi @Willoughby12,

Welcome to the HP Support Community

I understand you are facing an issue with your Can't Connect HP ENVY Inspire 7255e wifi Issue. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.
• Click here to download and install the latest printer firmware from your product (Mac OS)

Printer Setup Troubleshooting steps 

• click here and follow the troubleshooting steps - HP printer setup (wired Ethernet network)
• click here  and follow the troubleshooting steps - HP printer setup (HP Smart app)
• click here  and follow the troubleshooting steps - Find drivers, apps, and updates for HP printers
• click here  and follow the troubleshooting steps - HP printer setup (Wi-Fi network)
• click here  and follow the troubleshooting steps - HP printer setup (Print Service Plugin for Android)
• click here and follow the troubleshooting steps -  HP printers - Wi-Fi connection is lost after a router or network settings change
• click here and follow the troubleshooting steps- Find the wireless network password or PIN to connect an HP printer
• click here and follow the troubleshooting steps- Troubleshoot a Wi-Fi connection to an HP printer

 To assist you better:

• Which iOS device are you using?
• Is the blue Wi-Fi light blinking on the printer?
• What is the current version of iOS installed on your device?
• How far is the printer located from the WiFi router?
• Do you have a dual-band router?
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
   

While you respond to that,  please follow the below steps to resolve the issue.

Restore Network to defaults:

• Most inkjet printers without a touchscreen: Press and hold the Wireless 

and Cancel 

buttons until the Power button flashes, and then wait for the Wireless light to flash.

• Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.

Once you connect the printer to your Wi-Fi network the blue light will become solid, please try printing using Airprint.

Print with AirPrint

• Open the app that you want to print from.
• To find the print option, tap the app’s share icon — 

or

— or tap 

• Scroll down and tap 

or Print. If you can’t find the print option, check the app’s User Guide or Help section. Not all apps support AirPrint.

• Tap Select Printer and choose an AirPrint-enabled printer. 
• Choose the number of copies or other options, like which pages you want to print.
• Tap Print in the upper-right corner.

Please go ahead and Update printer firmware and Update software on iOS.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

@Willoughby12,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!