Ish_9400908-9399890-16

[Gabriel1011]

HP Commercial Products - Products Stuck in HP Sure Start Recovery Boot Loop After a Microsoft Cumulative Monthly OS Update. 

I have this problem every time i start my laptop. This problem i have from 5 days ago.

I cant find the driver on hp site that i need to download for bios. after i set my device with serial number, the site start glitch and cant choose what OS i have, all options are black. And no drivers shows in the list

Please help me remote with all, i can follow steps with my brain,  i dont want to go in a showroom

[Deep_World]

Hi  @Gabriel1011,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I Understand your concern, To assist you further I’ll need a few details first:
 

Could you please provide the exact model of your HP laptop ? 

[Gabriel1011]

Hi, thanks for help, the problem is still there. 

Model: HP EliteBook 850 G7 Notebook PC (8TP60AV)

This is the message in event viewer:

Sure Start log entry: Sure Start 'HP Firmware Runtime Intrusion Detection' has detected an unauthorized attempt to modify HP runtime firmware or disable HP runtime firmware protection mechanisms. System may be unstable until restarted. [fe 00 54 31 01 07 07 26 82 1e 06 69 ff ff ff ff]

Source: SureStart 3 Logs from BIOS

Timestamp: 26-07-07 01:31:54

[Jerry_57]

Thank you for your response,
 

We apologise for the inconvenience, but it seems that the issue persists with your commercial unit.
 

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.
 

This might require one-on-one interaction to fix the issue via remote assistance.

To contact us, click here: https://support.hp.com/us-en/contact.
 

Step 1: Sign in to the HP Support page using your HP account or create a new account by clicking on “Create Account.”
 

Step 2: Enter the device serial number, select the product, and click on “other” from the options.
 

Step 3: Click on “Continue to contact options,” and choose your country/region and language.
 

Step 4: The support options will now populate based on the warranty status of your device.

Regards
Jerry_57
HP Support