Issue with HP Laptop Not Starting Up Properly

[Maite2003]

Hello,

I'm experiencing issues with my HP laptop. When I press the power button, the power light turns on, indicating that the laptop is starting. However, the screen remains completely black, and after about 10 seconds, the power light shuts off. I’ve tried accessing the BIOS mode, but I assume I can't enter it because the laptop shuts down too quickly.

I’ve confirmed that the battery is charged and have also tried turning it on both while connected to the charger and while disconnected. Unfortunately, neither method resolves the issue.

Any guidance on how to address this problem would be greatly appreciated.

Thank you.

[Irfan_06]

Hi @Maite2003,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing an issue with your Laptop that is not powering on or booting up.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day.

Irwin6

HP Support

[Maite2003n]

Hello Irwin6,

Thank you for your assistance and for the troubleshooting steps provided.

Unfortunately, I followed the instructions in the link, but the issue with my laptop remains unresolved. Is there anything else I could try?

I appreciate your help and look forward to any additional guidance you can offer.

[Maite2003]

Hello Irwin6,

Thank you for your assistance and for the troubleshooting steps provided.

Unfortunately, I followed the instructions in the link, but the issue with my laptop remains unresolved. Is there anything else I could try?

I appreciate your help and look forward to any additional guidance you can offer.

I just realized I replied with another account, i'm sorry for the confusion

[Irfan_06]

Hi @Maite2003,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

It seems like an issue with the laptop hardware as you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support