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‎09-02-2019 02:20 PM

HP Recommended
Product: Spectre x360 Convertible

I tried to recovery my system from the recovery media provided by HP. During the installation I am prompted with an error stating "Windows could not complete the installation. To install Windows on this computer, restart the installation". I have tried another recovery media and I am getting the same error. The following are the steps that I have tried:-

 

1: Automatic repair 

2: System recovery both keeping my files and a complete reinstallation where the option the keep my files cannot be done

3: Using the “cd %windir%/system32/oobe/" and “msoobe”in command prompt

4: Enable Administrator Account using the "MMC" common where I cannot even see the Local Users and Groups

5: Change Password Requirement using the command "secpol.msc" where I cannot even run that command 

 

I currently wishes to recovery my system to the factory default state as when I first purchased it with all the preinstalled software and not the generic Windows 10 from Microsoft.

 

PLEASE NOTE THE SYSTEM RECOVERY WITH THE GENERIC VERSION FROM MICROSOFT CAN INSTALL.

 

2 REPLIES 2

‎09-02-2019 03:24 PM - edited ‎09-02-2019 03:26 PM

HP Recommended
@danielsookoo wrote:

... I currently wishes to recovery my system to the factory default state as when I first purchased it with all the preinstalled software and not the generic Windows 10 from Microsoft.

@danielsookoo 

 

No, no matter what, the Factory settings process WON'T re-install ALL preinstalled software on your machine. You need to know which one(s) you need to download and re-install YOURSELF at the end including all Windows updates.

 

Have you tried

 

    https://support.hp.com/us-en/document/c06162205

 

Regards.

BH
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‎09-02-2019 04:30 PM

HP Recommended

I have tried that, however, my PC is not yet supported on HP Cloud Recovery. I have already ordered a recovery media from HP. I had the same installation error with the recovery media I received from HP as well as a previous recovery media i created last year. I had used the recovery media I created to restore my laptop to factory settings last year and all the pre-installed applications were installed. 

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