• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-13-2024 11:48 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi All, 

I am just following the installation process for my new laptop (15s-fq5024na).

 

I am having an issue with my Microsoft Account ( lost details). This seems like required for the initial setup ( configuring the pre-installed operating system)of the laptop.  but cannot proceed without this,   is there any way to continue the initial installation without using the Microsoft account details? The operating system  I have on the laptop is Windows 11 Home. 

I would be very grateful to you for your help on this. 

 

With thanks and kind regards, RH200

Category:
1 REPLY 1

‎04-13-2024 06:24 PM

HP Recommended

@RH200 

 

You can SKIP or simply create a new one to continue

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.