Issues regarding a Trojan Horse download.

[RosaJones]

Hi, my Windows Defender detector blocked and removed a Trojan download from my Temp files today. I ran several full scans and followed instructions on deleting Temp files. I found an article by “howtofixguide” on the trojandownloadero97m-encdoc-femtb and decided to search for the virus on my PC in my file explorer by searching  5E967C56B6ECA10A1DDCE26896607E8F.mlw in the search engine. This was listed as the virus name on the website.  When I pressed enter it opened up a link to a Bing Search about PCs as well as a popup in my file explorer asking me to enter a username and password. I'm considering running a full scan, doing a factory reset, and changing all of my personal information. Do you have any other advice? Or can you explain what happened when I entered the name in my file search engine? Thank you

Note: The download was shown to have not gone through in the browser, but the defender said it was removed from the Temp files. I later searched for the Virus name on my computer in Quick Access. I've also noticed that my device name looks different.

[ub6424]

Hello @RosaJones 

Sorry to hear that you are having problems ... I would like to help you.

Disconnect the notebook from the Internet until the problem is solved.

To help you I just need to know the product number (p/n) xxxxxx#xxx of your notebook !

It looks something like this:

You will find this information on the back/rear of your notebook in small alphanumeric letters.

Kind regards