Issues updating to Windows 1903. Computer gives BSOD

[TTJr79]

Hello,

This computer doesn't want to update to Windows 10 ver.1903 gives an kernel error.

Windows 1809 does work fine.

Problems are that I can't do my work on this computer cause of this issue.  The bios version is update to F.42 as seen in the log.  I haven't at this time of posting checked why it just doesn't go thru the update. The only thing connected to computer is the power cord. 

Errors that I found are here. I shutdown my Personal firewall and used Windows own, also AV is Windows defender.

====================================================

The system information report is written: 07/16/19 11:54:26
System Name:  AMD-Ryzen
[System Overview]

object value
Operating System Microsoft Windows 10 Home
Version 10.0.17763 Comprehensive translation 17763
Other operating system description Not available
Operating system manufacturer Microsoft Corporation
System name PORTABLE-AMD
System vendor HP
System Model HP ENVY x360 Convertible 15z-cp0000
System type x64-based PC
System Storage Unit 4RD97EA # UUW
Processor AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx, 2000 Mhz, 4 core (s), 8 logical processors
BIOS Version / Date AMI F.42, 13.5.2019
SMBIOS version 3.1
Embedded Controller Version 92.46
UEFI BIOS model
BaseBoard manufacturer HP
BaseBoard product 8497
BaseBoard Version 92.46
The role of the environment Mobile device
Protected startup status On
PCR7 Configuration Administrator privileges are required for review
Windows directory C: \ WINDOWS
The system directory C: \ WINDOWS \ system32
Boot Device \ Device \ HarddiskVolume1
Language United Kingdom
HAL Level Version = "10.0.17763.529"
Username PORTABLE AMD \ AMD_Vega_Test
Time Zone Western Europe Summer Time
Installed physical memory (RAM) 8.00 GB
Physical memory totaling 6.96 GB
Physical memory free 2.33 GB
A total of 9.08 GB of virtual memory
Virtual memory free 3.42GB
Paging File Status 2.13GB
Page File C: \ pagefile.sys
Kernel DMA Protection Not Used
Virtualization Protection Not Used
Device Encryption Support Review requires administrator privileges
Hyper-V - VM Monitoring Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V Data Execution Prevention Yes

[Device Resources]

[Conflicts and Sharing]

Resource
I / O port 0x00000000-0x0000000F DMA controller
I / O port 0x00000000-0x0000000F PCI Express Root Complex

IRQ 54 Microsoft ACPI-Compliant System
IRQ 54 AMD High Definition Audio Controller

Memory address 0xFC900000-0xFCDFFFFF PCI Express main port
Memory Address 0xFC900000-0xFCDFFFFF AMD Sensor Fusion Hub

IRQ 55 AMD Sensor Fusion Hub
IRQ 55 Microsoft ACPI-Compliant System

IRQ 7 AMD GPIO Controller
IRQ 7 Synaptics SMBus Driver

Memory address 0xFCE00000-0xFCEFFFFF PCI Express main port
Memory Address 0xFCE00000-0xFCEFFFFF SATA AHCI Standard Controller

Memory Address 0xFEE00000-0xFFFFFFFF PCI Express Root Complex
Memory Address 0xFEE00000-0xFFFFFFFF System Board Resources

Memory address 0xE0000000-0xF01FFFFF PCI Express main port
Memory Address 0xE0000000-0xF01FFFFF PCI Express Root Complex
Memory Address 0xE0000000-0xF01FFFFF AMD Radeon (TM) Vega 8 Graphics

I / O Port 0x00000B20-0x00000B3F Synaptics SMBus Driver
I / O port 0x00000B20-0x00000B3F System board resources

IRQ 0 Scheduling function for high-precision events
IRQ 0 System Timer

[DMA]

resource situation
Channel 4 DMA Controller OK

[Forced hardware]

PNP Device ID

[I / O]

resource situation
0x0000E000-0x0000EFFF PCI Express Gateway OK
0x00000060-0x00000060 PS / 2 standard keyboard OK
0x00000064-0x00000064 PS / 2 standard keyboard OK
0x0000FF00-0x0000FFFF Realtek RTL8822BE 802.11ac PCIe Adapter # 2 OK
0x00000000-0x0000000F DMA controller OK
0x00000000-0x0000000F PCI Express Root Complex OK
0x00000081-0x00000083 DMA controller OK
0x00000087-0x00000087 DMA controller OK
0x00000089-0x0000008B DMA controller OK
0x0000008F-0x0000008F DMA controller OK
0x000000C0-0x000000DF DMA controller OK
0x00000062-0x00000062 Microsoft ACPI-Compliant Embedded Controller OK
0x00000066-0x00000066 Microsoft ACPI-Compliant Embedded Controller OK
0x00000068-0x0000006F Microsoft ACPI-Compliant Embedded Controller OK
0x00000020-0x00000021 Programmable interrupt controller OK
0x000000A0-0x000000A1 Programmable interrupt controller OK
0x00000070-0x00000071 System CMOS / Real Time Clock OK
0x00000B20-0x00000B3F Synaptics SMBus Driver OK
0x00000B20-0x00000B3F System Board Resources OK
0x000003E0-0x00000CF7 PCI Express Root Complex OK
0x000003B0-0x000003DF PCI Express Root Complex OK
0x00000D00-0x0000FFFF PCI Express Root Complex OK
0x0000EF00-0x0000EFFF AMD Radeon (TM) Vega 8 Graphics OK
0x0000F000-0x0000FFFF PCI Express main port OK
0x00000040-0x00000043 System Timer OK
0x00000061-0x00000061 System Speaker OK
0x00000010-0x0000001F System Board Resources OK
0x00000022-0x0000003F System Board Resources OK
0x00000063-0x00000063 System Board Resources OK
0x00000065-0x00000065 System Board Resources OK
0x00000067-0x0000006F System Board Resources OK
0x00000072-0x0000007F System Board Resources OK
0x00000080-0x00000080 System Board Resources OK
0x00000084-0x00000086 System Board Resources OK
0x00000088-0x00000088 System Board Resources OK
0x0000008C-0x0000008E System Board Resources OK
0x00000090-0x0000009F System Board Resources OK
0x000000A2-0x000000BF System Board Resources OK
0x000000B1-0x000000B1 System Board Resources OK
0x000000E0-0x00

====================================================

2019.07.16 11.39.48.4152523 4100 7060 WebServices *FAILED* [8024402C] Web service call
2019.07.16 11.39.48.4152547 4100 7060 WebServices Current service auth scheme=0.
2019.07.16 11.39.48.4152566 4100 7060 WebServices Current Proxy auth scheme=0.
2019.07.16 11.39.50.4261603 4100 7060 WebServices Auto proxy settings for this web service call.
2019.07.16 11.39.50.4357426 4100 7060 WebServices WS error: Error connection service point location  https://tsfe.trafficshaping.dsp.mp.microsoft.com/TrafficShaping/ContentRegulationV2.asmx.
2019.07.16 11.39.50.4357601 4100 7060 WebServices WS error: Server name not resolved
2019.07.16 11.39.50.4359770 4100 7060 WebServices *FAILED* [8024402C] Web service call
2019.07.16 11.39.50.4359797 4100 7060 WebServices Current service auth scheme=0.
2019.07.16 11.39.50.4359816 4100 7060 WebServices Current Proxy auth scheme=0.
2019.07.16 11.39.50.4359908 4100 7060 WebServices *FAILED* [8024402C] Failed in InterpretWebServiceReturns(hr, pfShouldRetry, pfShouldRetryWithNewCookie)
2019.07.16 11.39.50.4360038 4100 7060 WebServices *FAILED* [8024402C] Failed in GetUpdateDownloadInformation_Enhanced(requestInfo, pInfo, pfShouldRetry, pfShouldRetryWithNewCookie)
2019.07.16 11.39.50.4362310 4100 7060 IdleTimer WU operation (Regulator Refresh, operation # 15) stopped; does use network; is at background priority
2019.07.16 11.39.50.4362411 4100 7060 DownloadManager Server call failed, using default regulation.

=====================================================================

SetupDiag was unable to match to any known failure signatures.
System Information:
Machine Name = 
Manufacturer =
Model =
HostOSArchitecture =
FirmwareType =
BiosReleaseDate =
BiosVendor =
BiosVersion =
HostOSVersion =
HostOSBuildString =
TargetOSBuildString =
HostOSLanguageId =
HostOSEdition =
RegisteredAV =
FilterDrivers =
UpgradeStartTime = 1.1.0001 0.00.00
UpgradeEndTime = 1.1.0001 0.00.00
UpgradeElapsedTime = 00:00:00
CV =
ReportId =

=============================================================

[WAWood]

@TTJr79 

Win10 v1903 was only released in May this year -- so what are you doing that requires this recent a version of Windows?

[TTJr79]

Hello,

Personally I do have an interest of going thru the functions and how it does affect the platform I´m using.  I can say it works fine on an Intel based plattform without an issue. That what really bothers me is even thought this AMD based computer is under it warranty and gives BSOD:s when trying to update might be an issue with some driver issue, this is only my speculation I haven't checked it out yet for fully. 

Even thought I'm just using the computer for basic tasks, checking email, working with documents, spreadsheets and some programming nothing really extraordinaire things.  It does happen that I do also game on a pc, but that's more rare on this computer. I also wanted to check out AMD:s graphic performances too personally and not in just videos, there are good information about that. These things are quite personal for me that I want to check out different kind of computer setups and see how to perform in real life.

Last time I just wanted to see if it could update to the newest version of Windows and it didn't I think it stopped around 73% of an update and then blue screened, I don't exactly remember at what procent I believe it was around there and the computer had been running the update about one and half an hour. 

Would I prefer to take this computer on a trip, maybe. I do like the speakers and the screen size, even it's a bit to large what I prefer for travelling. I do prefer more the 13" for those things.

[WAWood]

@TTJr79 

OK, but I don't see why this particular PC can not update to Win10 v1903.

I have three different PCs running AMD processors, and those are all different models, and all three have been updated to Win10 v1903 without issue and those continue to run, also without issue.  So, it is not the presence of an AMD processor per se that prevents updating to v1903.

If it were my PC, I would do the following:

1) Use Macrium Reflect (MR) to make an image backup of the boot and OS partitions to an external drive. This gives me something to restore FROM.

2) Make MR boot media -- you will need that later for a restore

3) Download and create Win10 v1903 install media on USB stick.

4) Force a Clean-Install of Win10 v1903 from that same media.

If the PC then works OK, you have confirmed that there is no hardware issue preventing it working on Win10 v1903.

So then, you can either restore the PC using the MR boot media and the backup image you made, or you can leave it running Win10 v1903 and figure out how to migrate your personal data from the backup image (MR lets you MOUNT an image as a virtual drive, which simplifies recovering personal files) and also figure out how to reinstall and reconfigure your apps.

You would then 

[TTJr79]

Hello, 

Personally I haven't at yet started really to search around the drivers and stuff. But regarding to other computers that I use at this time this is the only one that has AMD, cpu and gpu. It might be the drivers for the graphics card that can be an issue, though I haven't checked it out and don't know, this is more a guess. Besides if I do reinstall from a clean installation doesn't it mean that the drivers I have right now will be basically removed and I don't have the "error" instead everything is clean. Personally I do think AMD cpu is fine and that shouldn't be an issue, I just haven't started to check out everything yet why it didn't go thru. Didn't find anything interesting in the Windows update log either.

I can do an repair installation, thought I don't know yet if I'll do it. I have done virtual installation and used other means of virtual drivers and also live cd:s from usb.  Can check the HP diagnostics how it does give some feedback to. Last time I checked it there wasn't any hardware defects at that time either.  This computer has been at the repair shop once, before cause the screen stopped working and there was also an ram failure.  After the repair it hasn't given any blue screen, besides from the Windows update to Windows 10 to version 1903.

The thing I did before I tried that update was to update this computers bios to version F.42 what was found under HP support pages. Just at this moment a clean installation is the fastest way to go, personally I wan't try to learn why does my computer behave as it does at this time with the windows update. I mean why doesn't it go thru, what is the reason for it. It might be found under event viewer in Windows, just haven't been looking in there yet.

Besides before I do an "clean installation" or so I do think I might test this kind of solution first

=======================================================

1. Browse to C:\Windows\SoftwareDistribution\Download.
2. Delete the full contents of this folder.
3. Reboot.
4. Go to an admin command prompt.
5. Run wuauclt.exe /updatenow.
6. Reboot the computer if the update succeeds

=========================================================

Just feel that I need to poke around more with logs and files to see what I find.

Thanks for your advice anyway.

Best Regards.

[TTJr79 · Accepted solution]

Well I don't know if this is good information or not but I managed to update computer to version 1903. First attempt did give a blue screen. 

===============================================

Steps that I took to be sure:

1.  I rebooted the computer boot menu

2. I started diagnostics

3. Checked RAM, CPU and Video how it would behave.

4.  Ram check ok

5. Video check ok.

6. CPU Computer hung, test should take 10 seconds,  nothing happened for over one hour.  Rebooted computer again and run this test to be sure. Next it went thru, tested again it went thru no issues.

7. Diagnostics seemed to be good so no hardware issues there.

8. Rebooted computer to Windows normally.

9. Checked devices manager and event viewer found one error ( 0xc19001e1 ) that code didn't really give any indication or help what to do next.

10. Next step I took was, to start device manager, checked the GPU AMD Driver and chanced it to Windows Basic driver. Installed it and checked windows update and run the update. 

11. At this time the update run thru without any issues. 

12. Downloaded the GPU driver from HP support site and installed it.  ( sp96638.exe )

=============================================================================

I still don't know what was the "real issue" or problem why this computer gave the BSOD when trying to update to version 1903 but at this time it did it.  So for me it might the GPU driver that was the "problem", I don't know really.  The driver I have installed at this time is following: 

Radeon Software Version
18.50.30.04

====================================

System Information report written at: 07/19/19 22:38:57
System Name: PORTABLE-AMD
[System Summary]

Item Value
OS Name Microsoft Windows 10 Home
Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name PORTABLE-AMD
System Manufacturer HP
System Model HP ENVY x360 Convertible 15z-cp0000
System Type x64-based PC
System SKU 4RD97EA#UUW
Processor AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx, 2000 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date AMI F.42, 5/13/2019
SMBIOS Version 3.1
Embedded Controller Version 92.46
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 8497
BaseBoard Version 92.46
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.18362.145"
User Name PORTABLE-AMD\AMD_Vega_Test
Time Zone W. Europe Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 6.96 GB
Available Physical Memory 3.67 GB
Total Virtual Memory 9.08 GB
Available Virtual Memory 4.60 GB
Page File Space 2.13 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

================================================================================