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‎12-31-2025 05:28 PM

HP Recommended

It’s a hp laptop 

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1 REPLY 1

‎01-03-2026 06:51 AM

HP Recommended

Hi @Coco0512,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

 

I understand how concerning this can be.

To help you accurately, could you please confirm where exactly you are seeing this message?
 

  • Is it appearing immediately when you power on the laptop (before Windows loads)?
    → This would indicate a BIOS/Startup PIN or password issue.
  • Or does it appear on the Windows sign-in screen?
    → This would indicate a Microsoft Windows PIN issue.

The troubleshooting steps are very different for BIOS security versus a Windows login PIN, so once you confirm this, I’ll be able to guide you with the correct and safest next steps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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