• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion 15-ec0005nt
Microsoft Windows 10 (64-bit)

Hi, I updated my computer via Windows Update on 10th of July. The only update was "AMD - System 2.89.0.57". After the update, my computer's turn off and restart times reached up to 1-2 min. No problem when I'm using it, but it takes too long to turn off and restart. It has nvme m.2 ssd and there is something wrong with this update. When I click turn off, the screen goes black immediately, but computer resumes working for about 1-2 min. AMD System seems as driver update and can not be removed. 

4 REPLIES 4
HP Recommended

Hi there, I am experiencing the same issue. My system is a Pavilion 15-EC0001CA, Windows 10 64-bit. No other changes other than this, and no apparent way to undo the change. Please let me know if you managed to resolve it without needing to reinstall or roll back.

HP Recommended

Did a bit of googling, and it shows an AMD Audio Coprocessor version of this driver on the pcmatic.com site. Perhaps this was it?

HP Recommended

Found this: Greetings to the community.
The situation is as follows:The HP Pavilion 15-ec0xxx gaming laptop associated with the windows 10 - 64 update was not observed in build 1909. The problem appeared in assembly 2004!
The problem with AMD Audio CoProcessor drivers (amd - system - 2.89.0.57, .... 58) included in the HP package  sp105486 causes a long reboot (2 - 2.5 minutes) and a long shutdown.
Temporarily fixed the problem by prohibiting the group policy of updating and installing this driver from the update center, and replacing it with the driver from the package  sp100168 - dchu Audio / amdacpbus.sys - from 20,11,19.
Who knows another solution, share the information

HP Recommended

As Robb35mm says, the problem is AMD Audio Coprocessor driver. Device Manager> System Devices > AMD Audio Coprocessor... Rolled back the driver and the problem is solved. I hope AMD solve this problem in future updates...

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.