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‎12-16-2019 03:58 PM

HP Recommended
Product: HP Laptop 15-bs2xx
Operating System: Microsoft Windows 10 (32-bit)

My laptop it’s not workin it saying C:\WINDOWS\system32\config... it’s unavailable can u help

1 REPLY 1

‎12-19-2019 08:52 AM

HP Recommended

@Amoun1 Welcome to HP Community!

 

I understand that the laptop is not working.

 

In that case, you have to perform the System recovery.

 

Performing the system recovery, You will lose the personal data and installed the application.

 

Please refer to the below link to perform the system recovery.

 

https://support.hp.com/us-en/document/c04758961

 

let me know how that pans out,


And the answer to the above question will help me, help you!


Keep me posted, and if any of the above questionnaires helped resolve the issue,

 
Mark this post as an "Accepted Solution".


Good luck.

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