KERNEL SECURITY CHECK FAILURE

[medusa103]

Well I am on my 2nd big problem on a computer just 2 weeks old.

Every 20 minutes or so my computer stops and restarts stating the error of Kernel security check failure. I havent done much with computer because of this. I dont trust it to stay on long enough.  I already had to reinstall windows 10 because it would even start correctly the first time I turned it on. Help.

[DavidSMP]

Hi @medusa103,

A warm welcome to the HP community. A very good day to you. 🙂 I reviewed the post regarding boot and restart issues with the computer. I will be delighted to assist you here. 🙂

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. I take it as a privilege to share this platform with you. 🙂

• Did this happen after a software or windows update?
• Did you run hardware diagnostics on the computer?
• Please share the product# or model# of the computer to assist you better

For now please run complete extensive diagnostics on the computer from this link: http://support.hp.com/us-en/document/c03463381  if it is a desktop.

If it is a notebook use this link: https://support.hp.com/in-en/document/c03467259 to run extensive tests. If any component fails, please contact HP phone support to get it serviced.

• HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty.

If it passes then please try a system recovery to factory settings again from the F11 partition and check if it fixes the issue.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps. Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead 🙂

[medusa103]

David -

Thanks for the troubleshooting options.

I am just really frustrated as this is my first non-apple product purchase...and mostely for this exact reason..of course I would buy the computer with all these issues.

my product # is 00325-80780-90201-AAOEM.

I performed the extensive diagnostics last night. Evyerhting passed, but it only ran once. No loops.

I was able to jump on the computer tonight and it shut downat least twice again with different  errors to include IRQL NOT LESS OR EQUAL.

I HATE dealing with this kind of stuff and it just very frustrating that its happening to me.

The computer should still be under warrently - its less then a month old.  Ill give the phone number a call.

If you have any other ideas - let me know.

thanks!

[DavidSMP]

Hi @medusa103,

I was away on my weekend and could not respond immediately. I read the quick post. Thanks for displaying tremendous patience and excellent efforts to try and resolve the issue. You've done a commendable job so far and it is greatly appreciated. Kudos to you for that. 🙂

Please be informed that it is a software issue if the extensive diagnostics passed.  

Please perform a system recovery to factory settings from this link: http://hp.care/2s4ZrIh This should do the trick for you.

It has been amazing working with you. Let me know how things pan out as well. I am always there to assist you if needed. Thank you for sharing this platform and giving me the privilege to share it also. 🙂

Trust me I've done everything I can to assist you by keeping your best interest in mind. I hope the product works great and stays healthy for a long time. 🙂To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂 Do take care stay healthy, keep smiling big and have a blessed year ahead. 🙂