KEYBOARD ISSUES

[FRED19541]

New laptop keys @ and " are changed around 

[Meghana_10]

@FRED19541, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP 250 15.6 inch G9 Notebook PC (511V0AV).

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If your HP Smart Tank Plus 559 printer is not connecting to a new internet provider, here's a step-by-step guide to troubleshoot and resolve the issue:

1. Ensure Compatibility with Network Frequency:

   • Ensure your printer and device are connected to a 2.4 GHz Wi-Fi network. The HP Smart Tank Plus 559 only supports connection over a 2.4 GHz network.

2. Restart Your Devices:

   • Turn off your printer and computer.
   • Unplug the power cord from both the printer and the power source.
   • Wait for 60 seconds.
   • Reconnect the power cord and turn on the printer and computer.

3. Restore Network Settings:

   • Make sure the printer is powered on.
   • Press and hold the "Information" button for 5 seconds until the control panel buttons light up.
   • Press and hold the Wireless and Cancel buttons simultaneously for five seconds until the Wi-Fi light blinks blue, indicating the printer is in Wi-Fi setup mode.

4. Re-add the Printer in the HP Smart App:

   • Open the HP Smart app on your computer or mobile device. If you haven't installed it yet, download it from 123.hp.com.
   • Right-click the printer image in the app, select "Hide Printer," and confirm it.
   • Select "Add Printer" or the Plus icon to reconnect your printer to the network.
   • Follow the on-screen prompts to complete the connection process, ensuring you select the 2.4 GHz Wi-Fi network.

5. Use Diagnose & Fix in HP Smart (for Computers):

   • Open the HP Smart app.
   • Windows: Click on the wrench icon labeled "Diagnose & Fix." Mac: Go to "Printers" at the top menu bar and select "Diagnose & Fix."
   • Run the tool and follow any instructions to resolve detected issues.

6. Check Your Wi-Fi Router:

   • Ensure the router is functioning correctly and within a suitable range (within 8 meters or 26 feet of the printer).
   • Verify all cables are securely connected, and consider restarting the router.

I hope this helps!

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana