KEYBOARD

[Segben10]

Whenever I want to type keys like Q, W, E, R, U, I, O, AND P. The f6 key will be showing red light and all these I mentioned will not function. 

[Barachiel]

@Segben10

Good Day. A warm welcome to the HP community.

I reviewed the case regarding issues with the keyboard of the computer.

I will be delighted to assist you here.

Use HP PC Hardware Diagnostics to complete functional test of the keyboard and identify any problems with the hardware.

NOTE: 

Bluetooth devices are not currently supported.

1. Download the latest version of HP PC Hardware Diagnostics.

2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

   

3. Click Component Tests, click Input Devices, and then select the Keyboard Test.

   

4. Click Run once to begin the test.

   The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.

Keep me posted. 🙂

[Segben10]

I have tried it, it not working. It marked the button that are not responding with red colour. 

[Barachiel]

@Segben10

The test clearly says it is a hardware failure.

In this case, I'd request you to speak to the support team for further assistance. 🙂

1) Click on this link - http://www.hp.com/contacthp/ 

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

Fill the web-form and proceed further.

Feel free to reach out if need any other assistance.

Thanks,