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‎01-20-2023 02:18 PM - last edited on ‎01-20-2023 02:24 PM by Retired

HP Recommended
Product: HP Pavilion - 15-cs0064st

Laptop will work for a couple of hours until I get a blue screen with the following error: 

     Stop code: KERNEL, DATA INPAGEERROR.  

The blue screen also tells me to go to https://www.windows.com/stopcode

I checked this site and had no luck.  It referred me back to the hardware.

Since this problem started, the laptop will not connect to a 2nd monitor (that is wired HDMI to HDMI) and will not connect to the printer (reloaded software; still no luck; the printer works well with 2nd laptop).

 

Also, when get blue screen, the error message also says it will restart, but doesn't; the only way to restart laptop is with a hard reboot.

Could this be hardware (mother board) or software?  I need help identifying the issue and determining if it is worth getting fixed.

 

Thank you.

[Personal Information Removed]

 

 

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