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‎04-14-2020 04:55 PM

HP Recommended
Product: HP Chromebook 14

My daughter's laptop keeps flashing "Your system is applying a critical update", then does over over and over again. I cant even get the home screen to show, wont even accept the whole recovery process. Nothing at all. Can someone please help me out or point me into the right direction to get this fixed. She really  needs this, to do her homework. Since the whole quarantine (no school) situation.

3 people had the same question
1 REPLY 1

‎04-14-2020 09:46 PM

HP Recommended

Hello @Rita_918 

 

Welcome to the HP Support Community.

 

You mentioned above your PC uses Chrome OS. If this is the case, follow the official Google steps to reinstall Google Chrome OS on this PC >> https://support.google.com/chromebook/answer/1080595?hl=en

 

Hope this helps. Let me know how it goes

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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