Keyboard and Mouse not working

[david0816]

Hello to the community, I am David, new around here.

My issue is with my touch mouse and attachable keyboard. At times, the keyboard freezes and becomes unusable, but the mouse works. Then, 15/20 seconds later, this will reverse, with the mouse freezing and the keyboard becoming active. Can you imagine writing an email under these conditions?!!

When the touch mouse freezes, I insert a usb mouse and it becomes active, but then the keyboard freezes and so I just go round and round. 

Can anyone help me? 

Thank you,

David

[Echo_Lake]

@david0816
Thank you for posting on the HP Support Community.

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?

While you respond to that, let's try these steps: 

1. Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4. Unplug the AC adapter from the computer.

5. For most laptops, press and hold the Power button for 15 seconds to reset.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.