Keyboard creates problem when working

[dhritimanbhowal]

Keyboard not working.

[Raj_05]

Hi @dhritimanbhowal,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP laptop keyboard isn't working, here are some steps you can try to troubleshoot and fix the issue.

Restart the Laptop:

• Sometimes, a simple restart can resolve keyboard issues caused by temporary software glitches.

Check for Physical Issues:

• Ensure no debris or dirt is stuck under the keys. Try gently cleaning the keyboard with compressed air.

Test in Safe Mode:

• Restart your laptop in Safe Mode to determine if the issue is software-related. If the keyboard works in Safe Mode, the problem could be due to a conflicting program or driver.

Update or Reinstall Keyboard Drivers:

• Go to Device Manager (search in the Start menu), expand the Keyboards section, right-click your keyboard, and choose Update Driver or Uninstall Device. After uninstalling, restart your laptop to reinstall the default driver.

Check for Windows Updates:

• Go to Settings > Update & Security and check if any pending updates are available. Sometimes, updates include fixes for hardware issues.

Test an External Keyboard:

• Connect an external USB keyboard to verify if the issue is with the laptop's hardware or a software conflict.

Check BIOS Settings:

• Restart your laptop and enter the BIOS (usually by pressing a key like F2, F10, or Delete during startup). Check if the keyboard works in the BIOS screen. If it does, the issue is likely software-related.

Perform a System Restore:

• If the keyboard recently stopped working, you can try using Windows' System Restore feature to revert your system to a previous state when the keyboard was functioning.

Reset the Laptop:

• You can perform a system reset if none of the above steps work. Before doing this, ensure all your data is backed up.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support