Keyboard error g5 h6

[ben_powers]

Typing g results in g5.  5 g5ives g5

h results in h6.    

backspace =\

F2 is paired with6 F7.

Oth6er random and infuriating keyboard issues.

Keyboard driver h6as been removed and reinstalled.  Updated BIOS.   

Is th6is a h6ardware issue? 

 Anyone h6ave a fix?

[BiancaS]

Hi there! Thank you for visiting our English HP Support Community! 🙂

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Or, if you prefer, you can visit the HP Support website (https://support.hp.com/us-en?openCLC=true), to find the support channel for your region.

Thank you for your understanding.

Kind regards,

BiancaS.

[ben_powers]

Hello. My problem was written in english, but the keyboard isn’t cooperating.  Please re-read my original post.

On my HP, when i type ‘h’ i get h6. ‘G’ gives me g5. The backspace key results in a \ character. I’ve tried to reinstall the keyboard driver and updated BIOS.  The issue isn’t with the num lock key. I’ve run a system test on the keyboard from the startup menu and the keyboard failed the first attempt.  The second attempt, it passed. 

when i use the laptop as a tablet, there is no error. 
is this a broken keyboard?  Something else?

thanks for the help

[Echo_Lake]

@ben_powers

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Occasionally when typing on the keyboard, numbers and symbols replace the letters. This typically occurs when the Num Lock key is pressed, switching the keyboard to the mode in which it doubles as a number pad.

You can manually test which mode the keyboard is set to and change its configuration by following the steps below.

1. Open a word processing program and type the word jump on the keyboard.

   If the word displays as jump, then the keyboard is set to its default mode. If the word displays as 140*, then the keyboard has been set to a number pad configuration.

2. To switch modes, press the Num Lock key (on some models, you may have to press Fn + Num Lock).

3. Type jump again to confirm that the keyboard configuration has been reset.

4. The configuration of the keyboard has been successfully reset.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[ben_powers]

Thanks for the reply. That didn't fix the problem. If that were my issue I'd have problems with all the keys. I am only having an issue with 'g' 'h' and 'backspace'. Also, I do not have this problem in tablet mode. 

Is this a hardware issue? Do I need a new keyboard?  Anyone have a solution?

Thanks. 

Ben

[ben_powers]

Thanks for the reply. That didn't fix the problem. If that were my issue I'd have problems with all the keys. I am only having an issue with 'g' 'h' and 'backspace'. Also, I do not have this problem in tablet mode. 

Is this a hardware issue? Do I need a new keyboard?  Anyone have a solution?

Thanks. 

Ben

[Echo_Lake]

@ben_powers

Thank you for posting back. 

Use HP PC Hardware Diagnostics to complete functional test of the keyboard and identify any problems with the hardware.

note:Bluetooth devices are not currently supported.

1. Download the latest version of HP PC Hardware Diagnostics.

2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

   

3. Click Component Tests, click Input Devices, and then select the Keyboard Test.

   

4. Click Run once to begin the test.

   The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.