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‎02-05-2020 09:28 AM

HP Recommended
Product: Pavillon Dv6 2130eg Entertainment
Operating System: Microsoft Windows 7 (64-bit)

Upgrating Win 7 to Win 10 doesn't work because

Win 7 shows at the Laptop "Keyboard filter driver missing" and "PnP driver problems".

Updating all drivers doesn't help. The migration stops at the end with error "0x8007001F-0x20006".

Who can help?

1 REPLY 1

‎02-05-2020 02:21 PM

HP Recommended

Hallo @HM10  and Herzlich willkommen !

 

Due to the issues you mention, I would strongly recommend that you give your PC a fresh clean start.

You may perform fresh clean Windows 10 installation to avoid any issues and to bypass these ones that you face now.

 

  • Precautions: Make sure you back up your most important data and everything you would like to keep (files). With regards to some apps, you may need to reinstall them back

You may need a Windows 10 license

 

Below you can find a PDF file with instructions how to install Windows 10

 

Let me know how it goes - provide an update and/or feedback. If any issues, post again, please

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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