08-23-2019 11:25 AM
My notebook keyboard doesn't present the following characters anymore : adfjkl;: and enter. I updated the keyboard drivers, installed windows (clean) but that doesn''t work.
advanced keyboard options shows: some settings are hidden or managed by your organisation. What can i do ?
08-26-2019 10:11 AM
Hey there! @Mauriced,
1. Have you tried checking with an external keyboard does the issue persist?
2. Was there any liquid split on the Notebook Keyboard?
3. Is there any Dust settled on the Notebook Keyboard?
4. Are there any Keys which are fallen off / Any Keys which are loose?
It certainly sounds like a hardware issue with the PC as the keys are not functioning even after performing a complete system reset.
Please contact HP support for service options.
Contact HP support using this link. Click Here
Refer this article to know more information about keyboard issues with the PC. Click Here
Let me know if this works!
Take Care! 🙂
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