Keyboard hp notebook 14-ac180nd failure

[Mauriced]

My notebook keyboard doesn't present the following characters anymore : adfjkl;: and enter. I updated the keyboard drivers, installed windows (clean) but that doesn''t work.  

advanced keyboard options shows: some settings are hidden or managed by your organisation. What can i do ?

[A4Apollo]

Hey there! @Mauriced, 

1. Have you tried checking with an external keyboard does the issue persist?

2. Was there any liquid split on the Notebook Keyboard?

3. Is there any Dust settled on the Notebook Keyboard?

4. Are there any Keys which are fallen off / Any Keys which are loose?

It certainly sounds like a hardware issue with the PC as the keys are not functioning even after performing a complete system reset.

Please contact HP support for service options.

Contact HP support using this link. Click Here

Refer this article to know more information about keyboard issues with the PC. Click Here

Let me know if this works!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!