Keyboard input issue – HP Victus 15 (BIOS F.26)

[Marcelitozem]

I’m experiencing a keyboard issue.

Some specific key combinations are not working properly, mainly during gaming sessions.

Issue description:
When I’m in-game and try to move diagonally backward-right by holding Ctrl + S + D and then pressing C, the command is not registered.
All other diagonal directions work normally — for example, Ctrl + W + A + C works without any problem. The issue only happens with this specific combination (Ctrl + S + D + C).

Additionally, when I hold Shift + W + A or Shift + W + D (for example, while running diagonally forward) and then press C, X, or Z, none of these three keys are recognized.
It seems that these keys (C, X, and Z) are specifically affected in certain combinations.

I’ve tested this across multiple games and also in online keyboard testers, and the behavior is consistent. I’d like to know whether this could be a keyboard hardware limitation (key rollover) or a firmware/BIOS-related issue.

[VikramTheGreat]

Hi @Marcelitozem,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

You're absolutely right to suspect a key rollover limitation or a firmware/BIOS-related issue, especially since you've tested this across multiple games and online keyboard testers. Let's unpack what’s happening and what you can do.

Recommended Actions

1. Check for a BIOS Update

HP occasionally releases firmware updates that improve input handling.

• Use HP Support Assistant | HP® Support to check for BIOS updates.
• Alternatively, visit the Official HP® Support to manually check for newer BIOS versions.

2. Test with External Keyboard

To confirm it's a hardware limitation:

• Connect a USB or Bluetooth external keyboard.
• Try the same key combinations.
• If they work, your laptop keyboard is likely limited by its matrix design.

3. Use Key Remapping Tools (Optional)

Tools like AutoHotKey (Windows) or SharpKeys can sometimes remap keys to avoid problematic combinations, though this is more of a workaround than a fix.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Marcelitozem]

Hello,

Thank you for your response. I appreciate the suggestion regarding the BIOS update. I’ve confirmed that my BIOS is already up to date.

You mentioned the possibility of the keyboard being limited by its matrix design. However, I’ve tested the keyboard extensively, and it can register more than six simultaneous key presses, including combinations like Q, W, E, and also sets such as E, I, O, P, and F.

The issue specifically occurs with the combination Ctrl + S + D + C, and also when holding Shift + W + A or Shift + W + D and pressing C, X, or Z. This suggests that it’s not a general key rollover limitation, since other similar combinations work perfectly fine.

I’ve attached photos and also provided a Google Drive link with a video showing the issue in action, in case you’d like to review it:
👉 https://drive.google.com/file/d/1A0d5v3rHy5lw98ADDW324JREM7OcipiD/view?usp=sharing 

Please let me know if there are any further steps I can take or any additional settings I should check.
Thank you for your time and assistance!

.12345

[VikramTheGreat]

Hi @Marcelitozem,

Thank you for getting back and letting me know. Please run an extensive test for the Keyboard.

Extensive Test -

1. Hold the power button for at least five seconds to turn off the computer. 
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key. 
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests. 
4. Click Extensive Test.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Marcelitozem]

I did the test and this appeared (attached image), do you think this could be the reason for this failure or is it another unrelated problem?

CODE ERROR: 94W73T-BB1CRC-MFPX1F-60UV03

[VikramTheGreat]

Hi @Marcelitozem,

Thank you for sharing the failure code. This shows that the hard drive has failed, and it needs to be replaced.

If you want to send the pc to HP for replacing the part, it will be a chargeable support.

If you would like to proceed, let me know so I can try to check for the repair.

Keep me posted

Regards
VikramTheGreat

[Marcelitozem]

Okay, I understand there's a problem with the hard drive. I'll check with HP support centers in my city to send it in for repair, but I wanted to know if this is the problem causing the keyboard not working in the specific situations I mentioned, or if it's a separate issue altogether.

[VikramTheGreat · Accepted solution]

Hi @Marcelitozem,

Thank you for getting back to us. It’s a good step that you plan to have the hard drive checked at an authorized HP service center. Based on what you described, the keyboard issue may or may not be directly related to the hard drive problem it depends on the specific symptoms.

In general:

• A failing hard drive usually affects system performance, such as slow startup, freezing, or file access errors, but it typically does not cause the keyboard to stop working.
• However, if your system files or Windows drivers (which control the keyboard) are stored on damaged sectors of the hard drive, it could indirectly result in the keyboard not functioning in certain situations.

If the keyboard stops responding only in specific programs or after boot, it’s more likely a software or driver-related issue rather than a hardware failure. Once the service center inspects the laptop, they can run diagnostics to confirm whether both issues are connected or separate.

We recommend mentioning both concerns the keyboard behavior and the hard drive warning or error to the HP technician when you take the system in. That way, they can perform a complete check and provide an accurate solution.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat