Keyboard is locked

[-se-57__]

HP laptop 

[Raj_05]

Hi @-se-57__,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP laptop's keyboard is locked or not responding, try these troubleshooting steps.

Check if the keyboard is disabled:

• Press Ctrl + Alt + Del to see if the keyboard responds on the lock screen.
• If it does, the issue might be software-related.

Toggle Num Lock or Filter Keys:

• Press the Num Lock key to ensure it's not causing the issue.
• Check if Filter Keys are enabled:
  1. Press Windows + I to open Settings.
  2. Navigate to Accessibility > Keyboard.
  3. Ensure Filter Keys is turned off.

Restart your laptop:

• A simple restart can often fix temporary glitches.

Check for physical keyboard lock shortcuts:

• Some HP laptops have a keyboard lock/unlock shortcut. Look for a key with a padlock icon and press Fn + that key.

External keyboard test:

• Connect an external USB keyboard to check if the issue is hardware or software-related.

Update or reinstall keyboard drivers:

1. Right-click the Start button and select Device Manager.
2. Expand Keyboards.
3. Right-click on your keyboard driver and choose Update driver or Uninstall device.
4. Restart the laptop to reinstall the drivers automatically.

Run the HP Diagnostics Tool:

• Restart your laptop and press F2 repeatedly during startup to access the HP Hardware Diagnostics. Run a keyboard test.

Check for stuck keys or debris:

• Inspect the keyboard for stuck keys or dirt. Clean it with a soft brush or compressed air.

Reset your laptop:

• Shut down the laptop. Press and hold the Power button for 15 seconds to perform a hard reset.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support