Keyboard is not working when flight mode off

[Rk47]

Full keyboard is not working when airplane mode off. All the keyboard working only when airplane mode on. I am using windows 10 home single language operating system. The problem is occurring from last three days only. I also check for any updates but there is no update available. 

[Riddle_Decipher]

@Rk47 Welcome to HP Community!

Is this the internal keyboard or an external wireless keyboard you are referring to?

And did you try with another/external keyboard to check if that works fine? if not, please do.

If the issue occurred after a recent BIOS update, it may have installed with errors and causing the issue, I suggest recovering the last known good version by clicking here

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[Rk47]

Sir problem occurred with laptop inbuilt keyboard 

I updated BIOS as you instructed but problem is still there.

keyboard only working in airplane mode on

otherwise in case of airplane mode off not a single key working 

[Riddle_Decipher]

@Rk47 I suggest restoring the BIOS to defaults on your PC and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Please try few steps mentioned below.

• Right click on Start button and pick up Device Manager from the list of options.
• Make your way to the Network Adapter section and expand it by double-clicking on it.
• Figure out your wireless modem from the available list and right click on it to navigate to its Properties.
• This launches the Properties dialog box of your adapter. Hit on the Power Management tab.
• Clear off the option that says Allow the computer to turn off this device to save power.
• To apply the changes, press Ok button.
• This will Fix Airplane Mode Issues in Windows 10 and resume its slider to be turned off.
• Open device manager.
• Go to keyboards right click on keyboard and click uninstall.
• Restart your laptop. Check if this works.

Refer this article to further troubleshoot keyboard issues with your laptop.

If the issue still persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.