06-14-2019 01:30 PM - edited 06-14-2019 01:36 PM
Hello, i turned my laptop on after it has been shutdown and a black screen popped up with typing on it but I am not sure what it said I forgot Then my laptop went to its normal log in screen and for some reason my keys are not working on the keyboard properly. For example 5 turns my brightness up fn types t , ~ mutes and turns my sound back on and f8 types '. I have tried to update my keyboard software, I have tried to uninstall it, and ive tried to turn of filter keys someone please help !
PS: Other from those keys I have mentioned none of my other keys on the keyboard are working at all.
06-17-2019 12:09 PM
Hey there! @LaptopIssues6,
1. Have you tried checking with an external keyboard does the issue persist?
2. Was there any liquid split on the Notebook Keyboard?
3. Is there any Dust settled on the Notebook Keyboard?
4. Are there any Keys which are fallen off / Any Keys which are loose?
Please share the product number of the PC to assist you better.
Try updating the BIOS and other drivers on the PC to the latest version and check if it helps.
You can try updating the drivers using HP support assistant.
Refer this article to know more information about using the HP support assistant. Click Here
Also, restart your PC keep tapping the F11 key on your PC before the PC boots, you will see the recovery manager screen.
Open the command prompt from the list and check if all the keys on your PC are functioning correctly.
Try few steps recommended below.
Turn off the computer and then restart it.
Press the Esc key repeatedly to see if a startup menu opens.
If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.
If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software.
Restart the computer.
In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.
Also, Turn off Filter Keys
Filter Keys is a feature that is designed to ignore brief or repeated keystrokes, and according to users, this feature is turned on by default on their laptops, and that’s what’s causing the keyboard issue.
Go to Control Panel and open Ease of Access Center.
Scroll down and select Make the keyboard easier to use option.
Scroll down and locate Filter Keys option. Make sure that Turn on Filter Keys option is not checked.
After turning off this option, click Apply and OK to save changes.
Refer this article to know more information about keyboard issues with the PC. Click Here
Let me know if this works!
Take Care! 🙂
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