Keyboard issues Envy

[Bewilderednow]

Certain keys on keyboard have have random faults.  Sometimes not working or need strong touch.  Have tried all indicated options without success.  Comments and suggestions welcome.  the unit was purchased in 2021

[Raj_05]

Hi @Bewilderednow,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues with certain keys on your HP ENVY x360 Convertible Laptop keyboard, there are a few steps you can take to troubleshoot and potentially resolve the problem. Here are some suggestions.

Clean the Keyboard:

• Dust and debris can accumulate under the keys, causing them to become unresponsive. Use a can of compressed air to blow out any particles that may be affecting the key's functionality.

Update Drivers:

• Ensure that your keyboard drivers are up-to-date. You can do this by going to the Device Manager, finding the keyboard section, and updating the drivers.

Check for Physical Damage:

• Inspect the keyboard for any visible physical damage. If a key appears to be physically damaged, it may need to be replaced.

Use an External Keyboard:

• Connect an external USB keyboard to your laptop. If the external keyboard works fine, it could indicate an issue with the built-in keyboard.

Perform a System Restart:

• Sometimes a simple restart can resolve temporary issues. Restart your laptop and see if the keyboard starts working correctly.

Update or Roll Back Keyboard Drivers:

• If updating the drivers doesn't solve the problem, try rolling back to a previous version. Sometimes new drivers can introduce issues. Right-click on the keyboard in Device Manager, choose "Properties," go to the "Driver" tab, and select "Roll Back Driver" if the option is available.

Run Windows Update:

• Ensure that your operating system is fully updated. Windows updates can include important fixes for hardware-related issues.

Perform a System Restore:

• If the issue started recently, you can try performing a system restore to revert your system to a previous state when the keyboard was working correctly.

Check for Software Conflicts:

• Some third-party software may interfere with the keyboard functionality. Try booting your laptop in Safe Mode and check if the issue persists. If it doesn't, it could indicate a software conflict.

Remember to back up your important data before attempting any troubleshooting steps that involve system changes or updates.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support