Keyboard malfunction

[Victus_29]

<p>It has been less than a year, with this laptop and in recent past I have been using an external keyboard most of the time. For some reason when I used inbuilt keyboard, the N and B keys are give infine slashes. I had no issues when used inbuilt keyboard the last time, which should not be more than a week ago. Also I checked with an external keyboard and it works fine. I also aassure that no water or food was spilled over. Nor was the lap hit anywhere recently. Obviously not in the past one week. How did keyboard suddenly go wrong?</p>

[LGHY]

This video has some steps on troubleshooting your keyboard; hope it can help:

[sophiamia]

It sounds like there might be a hardware issue or, occasionally, a software glitch affecting your laptop’s internal keyboard. If specific keys are suddenly typing slashes (e.g., N and B), here are a few steps to help troubleshoot on the site:

1. Clean the Keyboard: Sometimes, dust or debris under the keys can cause them to stick or misfire. Use compressed air to gently clean around and under the N and B keys.

2. Check Keyboard Settings and Language: Go to Settings > Time & Language > Language and ensure your keyboard layout is correct for your region. Occasionally, incorrect layouts can remap keys unintentionally.

3. Keyboard Driver Update or Reset: Go to Device Manager > Keyboards, right-click your keyboard, and select Update driver. If the problem persists, try Uninstall device, then restart the laptop to reinstall the driver automatically.

4. Boot in Safe Mode: Restart in Safe Mode and test the internal keyboard. If it works fine in Safe Mode, it might be software-related, possibly due to a recent update or app conflict.

5. Test with On-Screen Keyboard: Open the On-Screen Keyboard on the site and type using it to see if any software conflicts are involved.

If the issue continues, there may be a hardware defect, and it would be best to have a technician inspect it, especially since it’s still within a year of purchase and might be under warranty.