Keyboard, mousepad, Webcam and Bluetooth not working

[Nishu13]

Keyboard and mouse pad are not working, I am only able to use the touch screen to use my laptop

The Bluetooth and Webcam haven't been working for many months, I tried doing updates and restarting my laptop but it didn't fix the problems 

[Echo_Lake]

@Nishu13

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
•  Did you make any changes on the settings of your PC prior to the issue?

While you respond to that, let's try these steps: 

Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Nishu13]

Hi! Sorry for the late response

The keyboard and mousepad started working out of the blue last week. However, the bluetooth and webcam are still not working. The bluetooth does not connect to any devices and is not discoverable to nearby devices. The webcam switches on once in a while but only shows images inverted and freezes again. I have checked for updates and it says everything is up to date. 

Please let me know what else I can do.

Regards, 

Nishunta

[Echo_Lake]

@Nishu13

Thank you for posting back.

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Nishu13]

How do I backup my personal files? Is there a chance that my data will be lost when I complete the factory reset? 

Regards, 

Nishunta

[Nishu13]

I am unable to connect with any support staff to get them to remotely access my software. Please do let me know how I can do that as well. 

[Nishu13]

This is what I see when I click on the link you have provided. I have signed in already yet I cannot find any contact information. 

[Echo_Lake]

@Nishu13

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[fmooks]

And how are things now? Have you managed to sort out everything? I hope you could get in touch with the support team and find the method to back up your files. I am from https://dialcodes.co.uk/areacodes/01234, and I do not have any problems. Tell us how you resolve your issue. I hope everything is working well now over there. Waiting impatiently for your response.