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Keyboard not working on hp envy x360

HP Recommended
Hp envy x360
Microsoft Windows 10 (64-bit)

Hello community,

Yesterday some water fell next to my laptop which was closed and in sleep mode so I simply shook it to get the slashes under out the laptop but when I opened the laptop It went to A recovery screen and my keyboard no longer works won’t even light up.The computer is back to normal but the keyboard still doesn’t work or even light up I have tried reinstalling the drivers and even resetting the laptop but it still doesn’t work.Can y’all help me 

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HP Support Agent
HP Support Agent
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@Peterson2001

 

I reviewed your post and I understand that the keyboard is not working after a water spillage.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

It looks like the water spill might have damaged the keyboard. I recommend you contact support and check the available service option for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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