Keyboard panel

[Manu146]

• Keyboard panel short

[Hawks_Eye]

Hi @Manu146 

Welcome to the HP Support Community! Thanks for posting your query! 

We're here to help you get back up and running.

Got it — let’s slow down and gather the right details before jumping into any steps. When you say “keyboard panel short”, that could mean a few different things depending on the product and situation. 

To isolate the issue properly, I’ll need to clarify a few points with you:

• Device details: Which HP product are we talking about — a laptop, desktop with external keyboard, or perhaps an all‑in‑one?
• Keyboard type: Is it an integrated laptop keyboard, a detachable panel, or a standalone USB/Bluetooth keyboard?
• Symptoms observed: What exactly happens — keys not responding, system not powering on, sparks/heat, or error messages?
• Environment: Did this occur after liquid spill, physical damage, or during normal use?
• Timeline: Is this a new issue that appeared suddenly, or has it been intermittent for a while?
• Diagnostics tried: Have you already tested with an external keyboard, run HP’s Diagnose & Fix tool, or checked for BIOS/firmware updates?

Once I have this context, I’ll be able to narrow down whether we’re dealing with an electrical short in the keyboard panel itself, a motherboard connection issue, or something else entirely.

Can you share these details so we can pinpoint the problem more accurately?

Regards, 

Hawks_Eye

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