Keybord don´t work

[jjee72]

I have tree notebooks of this and since you upgrade the driver of the keyboard in february 2025, every time i turn on the notebook the keyboard don´t work, I have to restart the nootbook and now its fine. Can you fix the driver? Thanks.

[Hawks_Eye · Accepted solution]

Hi @jjee72 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining the situation — it’s understandably frustrating to deal with a keyboard that fails on cold boot, especially across multiple notebooks. 

Based on what you've described, this behavior likely stems from a driver or firmware conflict introduced during the February 2025 update. 

While I can’t directly fix the driver, I can guide you through steps that may resolve the issue or help isolate it further.

 

1. Check for Updated Drivers

• Open Device Manager (Win + X > Device Manager)
• Expand Keyboards
• Right-click your keyboard device and select Update driver
• Choose Search automatically for drivers

2. Disable Fast Startup

Fast Startup can interfere with driver initialization during boot:

• Go to Control Panel > Power Options > Choose what the power buttons do
• Click Change settings that are currently unavailable
• Uncheck Turn on fast startup
• Save changes and restart

 

3. Run HP Hardware Diagnostics

This will help rule out hardware faults:

• Restart and press Esc repeatedly until the Startup Menu appears
• Press F2 to launch diagnostics and run a full keyboard test

4. Check for BIOS Updates

Sometimes firmware updates resolve low-level driver conflicts:

• Visit the HP BIOS Update Guide
• Enter your notebook’s model number and OS version to find the correct update

5. Roll Back the Keyboard Driver

If the issue started after a specific update:

• In Device Manager, right-click the keyboard device
• Select Properties > Driver tab > Roll Back Driver (if available)

If you can share the exact notebook model, OS version, and whether this happens consistently on every cold boot, I’ll tailor the next steps more precisely. Let’s get this sorted.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[jjee72]

Good afternoon, I apologize for only responding now, but I wanted to test all the solutions thoroughly to see if they worked, and it seems that the second solution presented, "Disable fast startup," really works, at least on two of the computers where I made this change. After turning them off and on 10 times each, it didn't happen once. I usually keep the other solutions always updated, from the drivers to the BIOS. These three computers are my children's, all of them with Windows 11 and are the model "Elitebook 840 g3 i7." I take this opportunity to ask if I can remove the BIOS password? I ask this because one of my children set a password, but now he doesn't remember which one, which means this computer still has version 1.16 instead of 1.62, which is what the others have. Win11 has an error in device management because it has an old BIOS and does not install version 1.57 in the device management firmware. Anyway, thank you very much for your availability and help.