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Chelsea_Rose
New member
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Message 1 of 2
96
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LOST all my apps/files. Resets without my permission.

HP Recommended

A couple of months ago I turned on my laptop to find all my apps and files had gone and I was unable to recover them. I regained what I could through icloud. then only a few days later the same thing happened and I believe this was due to an update that took place. following this I backed up my things incase this happened again. 

 

today I opened my laptop to find the same happened again and despite backing up my laptop nothing is available for me to recover. this is becoming annoying as I have important files/documents and its like setting up a new laptop everytime I use it. 

 

if anyone could either prevent this, help me to restore my things easily or back up incase this happened again.

 

Thank you

1 REPLY 1
Lil_Boy_Blue
Level 12
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Message 2 of 2
Flag Post
HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

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