cancel
Showing results for 
Search instead for 
Did you mean: 
Abhi_0901
New member
4 3 0 0
Message 1 of 8
232
Flag Post
HP Recommended

Lagging Issue

HP 15g-br1xx
Microsoft Windows 10 (64-bit)

I purchased this laptop last year and from that time this laptop has constantly lagging problem, its been 1.5 years that i am suffering from this lagging issue i tried everything updated latest bios and all other stuff but the problem remains the same all the time. I contacted hp care but nothing fixed! and today i saw on reviews about this laptop on amazon major people are saying that this laptop has lagging issue! I Just want to confirm that it can be fixed or not or i switch to another laptop 

7 REPLIES 7
HP Support Agent
HP Support Agent
22,702 22,658 1,902 3,019
Message 2 of 8
194
Flag Post
HP Recommended

Lagging Issue

@Abhi_0901 Welcome to HP Community!

Let's start with performing a hard reset on the PC to release any excessive static/power that could have caused the issue. 

  • Turn off the computer. 
  • Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers. 
  • Unplug the AC adapter from the computer. 
  • Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory. 
  • Press the Power button to turn on the computer. 
  • If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key. 

Second, you can check if there is Bios update available for your PC, here is the link to download. 

Performing a test on the Hard drive as well as on the Memory from the Hardware diagnostics:  

  1. Hold the power button for at least five seconds to turn off the computer.

  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

  4. Click Extensive Test.

  5. Click Run once, or Loop until error.

    While the test is running, the time remaining and test result for each component are shown on the screen. The test can take 2 or more hours to complete.

   NOTE:

If the diagnostics are not available when using the F2 menu, run the HP PC Hardware Diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. For instructions, see Testing from an external USB device.

 

The best way to resolve the issue is by using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE (Scroll to the bottom for more options)

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Abhi_0901
New member
4 3 0 0
Message 3 of 8
173
Flag Post
HP Recommended

Lagging Issue

I performed the 1step nothing changed in the performance! every time I open the laptop lags very much and after 20-25 mins laptop works fine. All the drivers firmware, bios etc. are all updated! At last Problem remains the same no solution! 

Reply
0 Kudos
HP Support Agent
HP Support Agent
9,205 9,208 809 981
Message 4 of 8
163
Flag Post
HP Recommended

Lagging Issue

Hi @Abhi_0901

 

Thanks for replying. Have you tried testing the hardware? 

Asmita
I am an HP Employee

Reply
0 Kudos
Abhi_0901
New member
4 3 0 0
Message 5 of 8
135
Flag Post
HP Recommended

Lagging Issue

Yes I Did! Defragments and all the other things, All the softwares are up to date & Laptop Vents are also Cleaned! 

Reply
0 Kudos
HP Support Agent
HP Support Agent
22,702 22,658 1,902 3,019
Message 6 of 8
116
Flag Post
HP Recommended

Lagging Issue

@Abhi_0901 If you've done the diagnostics/hardware tests I had suggested earlier, it would have either passed or failed, 
If it passed, we may be looking at an OS issue, please backup all important files into an external storage device and reinstall the OS using the steps mentioned here,

However, if it failed, we may need to get the device repaired as per the failed component, please mentioned the 24 character failure ID that may have appeared on your screen after it failed so I can decipher the same and tell you what went wrong.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Abhi_0901
New member
4 3 0 0
Message 7 of 8
90
Flag Post
HP Recommended

Lagging Issue

I already did this, formatted my C: Drive and installed a genuine windows 10 after installing some apps like ms office, and chrome, etc. 2,3 days laptop ran fine and then it started lagging again.

Reply
0 Kudos
HP Support Agent
HP Support Agent
22,702 22,658 1,902 3,019
Message 8 of 8
66
Flag Post
HP Recommended

Lagging Issue

@Abhi_0901 Since you haven't mentioned, does this mean the tests have passed? if yes, and the reinstallation of windows didn't resolve the issue, I'll need to know if you made use of the HP Recovery partition (F11) or did you use the HP recovery media? 
If you don't have an HP Recovery media and have attempted reset using the windows troubleshooter or a retail copy of windows, you'll need to order a recovery media: Click here for steps.

Or you may also attempt to download the same using the steps on this link: click here

 

For details on how to perform a successful reset: click here

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation