10-21-2019 12:54 PM
Lan update fails to install. HP update keeps prompting for it to be installed.
10-23-2019 06:04 PM
@bigalf, Welcome to the HP Support Community!
To assist you better, what model HP PC are you using?
Refer to this document to know how to find the Product Name or Product Number.
For now, let us try these steps to resolve this issue:
Run Windows Update troubleshooter
Click here to know how.
Check for any pending windows update on the PC.
- Open Settings.
- Click on Update & security.
- Click on Windows Update > check now.
Reboot the PC once done.
Install updates using HP Support Assistant
- In the search box, type and open HP Support Assistant.
- Check for updates.
- If the updates are available, click on install and restart the computer.
Note: If you do not have HP Support Assistant installed, Click here to download the same.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
10-23-2019 10:22 PM
HP Envy 17" Laptop, I7, M.2 used mostly on WIFI connection to my router.
I have already done everything you suggest. HP Support keeps presenting the update, but the update fails to install. Sometimes I just delete the request but it keeps coming back periodically. I have tried several times. Maybe I need to be connected to my router with ethernet when I try to install the update?
10-25-2019 10:51 AM
I suggest you run the SFC Scan first to correct any Windows file errors
Please follow the instructions in this Link: https://support.microsoft.com/en-us/help/4026529/windows-10-using-system-file-checker
Then run the updates again
Keep me posted
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee