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bigalf
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10 7 0 2
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Lan update fails to install

HP Envy
Microsoft Windows 10 (64-bit)

Lan update fails to install.   HP update keeps prompting for it to be installed.

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HP Support Agent
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Lan update fails to install

@bigalf, Welcome to the HP Support Community!

 

To assist you better, what model HP PC are you using?

Refer to this document to know how to find the Product Name or Product Number.

 

For now, let us try these steps to resolve this issue:

 

Run Windows Update troubleshooter

Click here to know how.

 

Check for any pending windows update on the PC.

  1. Open Settings.
  2. Click on Update & security.
  3. Click on Windows Update > check now.

Reboot the PC once done.

 

Install updates using HP Support Assistant

  1. In the search box, type and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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bigalf
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Lan update fails to install

HP Envy 17" Laptop, I7, M.2 used mostly on WIFI connection to my router.

I have already done everything you suggest.  HP Support keeps presenting the update, but the update fails to install.  Sometimes I just delete the request but it keeps coming back periodically.  I have tried several times.  Maybe I need to be connected to my router with ethernet when I try to install the update?

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HP Support Agent
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Lan update fails to install

@bigalf

 

Thank you for the response. The update notification, is it from HP Support Assistant?

To assist you better, could you send a picture/image of the same.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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bigalf
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Lan update fails to install

Yes, it is from HP Support Assistant.

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Lan update fails to install

@bigalf

 

I suggest you run the SFC Scan first to correct any Windows file errors

 

Please follow the instructions in this Link: https://support.microsoft.com/en-us/help/4026529/windows-10-using-system-file-checker

 

Then run the updates again

 

Keep me posted 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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