Lap top cursor acting wild, unresponsive, and slow

[Skibby]

HP Pavilion Laptop 15-cs3xxx

Product Number: 7ZZ53UA#ABA

16GB

Intel(R) Core(TM) i7-1065G7 CUP @ 1.30GHz

Hello, for about a week, two weeks now, my computer has been acting very buggy. It’s been heating up pretty hot but nothing out of the ordinary as far as GPU goes, 138.2°F (59°C), but my laptop has been slow recently. Not so much with the performance but with the cursor. I’ve had to restart and shut down my computer many times this last week just to fix the cursor. It’s almost like it has a mind of its own. Now I’m always using my laptop, I’m a student, but I’m also a filmmaker so I’m always editing whether on premiere pro, photoshop, or my screenwriting software (fade in), so I push the limits of my computers capability, but I didn’t think it would affect the cursor. Now it’s beginning to be a problem. Earlier today (09/30/22)  my cursor was clicking all sorts of buttons on my screen. Spasming out. I can’t get it to do what i need it to do without pressing down on the pad to move inch by inch. I can’t remember when I got my computer but I am pretty sure it’s been 2 years. It’s a little beat but nothing is broken, besides a little corner of my lap top is warped. I have the latest security on my computer and I don’t go on any risky websites so I know its not a hacker or virus. Im just not sure if I push my laptop limits or if my laptop is deemed “outdated.” Forgive me if these details are all over the place, i am not sure what details are useful to my issue or a hint towards a solution.

[Nal_NR]

Hi @Skibby,

Welcome to the HP Support Community.

I understand that you are facing issues with your cursor. Do not worry, I'd like to help!

Let's get straight to it!

Did you try creating a new user account to check if it works on it?

Does the mouse work fine on safe mode?

If not, please do, in fact, here's the link to get you started: Click here for the steps.

That said, if the mouse works on the safe mode, it means that there's a compatibility issue with either an application or set within the normal boot.

If you have more than one anti-virus program, please make sure you remove it as that could also cause such issues,

If the issue persists, use the below steps to resolve the issue:

Method 1: Reinstall Mouse Driver

Before we begin, you should try your mouse on another computer to see if the lagging or freezing problem continues. 

If your mouse works well on the other computer, your mouse or the mouse driver could be at fault. To fix it: 

1) On your Keyboard, press the Windows logo key and X at the same time. Click Device Manager. 

2) Expand Mouse and another pointing device.

3) Right-click your mouse and click Uninstall. 
Click OK. 

If you’re prompted to restart your computer, click Yes.
4) If you choose not to restart your computer right after the uninstall, go to the toolbar in Device Manager and click Scan for hardware changes.

If the mouse is currently not working, you can press F5 on your keyboard and the scan will start. 
Windows will help you reinstall the drivers for your mouse. 
If Windows cannot help you find the correct mouse driver for your device, you might need to look for the driver by yourself on the manufacturer’s support website. 

Method 2: Update Graphics Card Drive

Method 3: Check Local Area Network Settings
Disabling LAN and using the wireless card to connect to the Internet also helps to solve the problem. To do it: 

1) Click the Start button and select Control Panel. 

2) View by Small icons, click Network and Sharing Center. 

3) Click Change adapter settings. 

4) Right-click your LAN card and click Disable. 

5) In the same window, right-click your Wi-Fi network card and click Enable. 
 

Method 4: End Realtek Audio
Realtek audio card might be interfering with your mouse, and thus with the lagging problem. To fix it: 
1) Right-click the taskbar at the bottom of the screen and click Task Manager. 
2) Right-click Realtek audio.exe and click End Task. 

If the above methods don’t work, go check your Task Manager which applications could be at fault for occupying the unconventional amount of disk usage. When you locate any suspicious applications, right-click them and click End Task to see if the mouse lagging problem is resolved.  

Other options

1) Disable Cortana. It’s been proved that disabling Cortana helps fix your freezing mouse. 

2) Disable ATI HotKey Poller service. It’s reported that ATI Catalyst drivers including an ATI HotKey Poller service would input lag on certain system configurations. If you don’t need the ATI hotkeys, just disable this service. 

Here is how: 
a) Press the Windows key and R at the same time, and type services.msc in, and press Enter. 
b) Locate ATI HotKey Poller service on the right side of the pane. Then double-click it. 
c) You will be in the Properties window. Change the Startup type to Disabled. Then click Apply and OK. 
d) Restart your computer. 
3) Don’t use USB hubs to connect your mouse. Directly connect your mouse and keyboard to your computer via the ports at the back of your PC to ensure the best performance. 
4) Try disconnecting other USB peripherals, a digital camera, a USB disk drive, and so on, temporarily to see if this problem is caused by some conflicts. 

Let me know how that pans out.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping