Lap top pavilion Windows can start and the the laptop is very slow . Not able to make recovery USB

[AmrElanwar]

Product name : HP pavilion x360 convertible 

Model: 14-cd0005nx 

The laptop taking more than 30 min to start and many times is stopped after. It seems it will be an issue with windows or the hardesk 

I tried many times to make recovery USB but it fails after 20 % and blue screen appeared and the computer to go restart again.

Even the recovery F11 it can not be loaded.

I want to change the Hard desk but how I can restore the windows and I don't able to create recovery  media 

[banhien]

@AmrElanwar 

Its specs

           https://support.hp.com/au-en/document/c06073779

My suggetion

   (a) Use the following link to download ISO file to your machine. You machine has 1 TB 5400 rpm SATA therefore you should have plenty of space.

             https://www.microsoft.com/en-us/software-download/windows10

   (b) Moumt ISO file and run Setup.exe

          

   (c) Select Install and keep user files and programs

   (b) Run Windows updates few times to reinstall drivers.

Regards.

[AmrElanwar]

Thank you so much for your reply .

How I can do that and I'm access the windows.

And How I can do that for new hard drive which has no operating sw 

[AmrElanwar]

Thank you so much for your reply .

How I can do that and I can't access the windows.

And How I can do that for new hard drive which has no operating sw 

[banhien]

@AmrElanwar 

What did you do with your machine ? It is not old. Please run HDD Self Test

           https://support.hp.com/au-en/document/c01892216

Check the result.  Any error please post back with error code. If with 25 chars code Failed id then sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

For Windows 10. Please use Cloud Recovery tool:

               https://support.hp.com/au-en/document/c06162205

Regards.

Regards.