Lap top shuts down, for no reason, whether on AC adaptor or battery, cannot run calibration

[RC491]

Lap top shuts down, for no reason, whether on adaptor or battery (full charge). Cannot do battery calibration as this shuts down, before finish

[Raj_05]

Hi @RC491,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Pavilion - 15 laptop is experiencing unexpected shutdowns regardless of whether it's plugged into the AC adapter or running on battery. This could be due to several possible issues.

• Overheating: Laptops can shut down automatically if they overheat to prevent damage. Ensure that the vents are clear of dust and debris and that the cooling system is functioning properly.
• Battery Issues: Even if the battery shows a full charge, it could be faulty or not holding a charge properly, causing the laptop to shut down unexpectedly.
• Software or Driver Problems: Sometimes, faulty drivers or software can cause the system to crash or shut down unexpectedly. Updating drivers and performing a system checkup might help.
• Power Settings: Check your power settings to ensure that the laptop is not set to shut down or sleep unexpectedly.

Given that you cannot complete a battery calibration due to the shutdowns, it might indicate a more serious hardware issue with either the battery, power supply, or internal components. Here’s what you can try:

• Check for Overheating: Use compressed air to clean out the vents and ensure proper airflow. You might also consider using a cooling pad.
• Run Diagnostics: Many HP laptops have built-in diagnostics tools accessible during startup (usually by pressing F2 or ESC during boot). Use these tools to check for hardware issues, including battery health.
• Update Drivers and BIOS: Ensure that all drivers and the BIOS are up to date. Sometimes, outdated drivers can cause instability.
• Check Power Settings: Adjust power settings to ensure the laptop is not set to shut down or sleep unexpectedly.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[RC491]

Thanks for the reply, I cleaned the vents, with compressed air, and now the diagnostic tool tells me my battery needs replacing, which is strange, as I replaced it less than a year ago. All my drivers are up to date, and I have run all the diagnostic checks. It appears, that, from the HP website, that there are no updates to my BIOS. I have also checked that the fan is switched to 'on' in the BIOS. I have not heard the fan recently, so it could be that this is faulty. My power settings, are all correct. I am now thinking of cutting my loses, and investing in a new lap top. Many thanks for your help, it is much appreciated.

[Raj_05]

Hi @RC491,

Thank you for your response, 

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support