Lap top won't turn on

[sdavis9257]

I was using my laptop too and received a messege that said my lap top has come across an issue and needs to shut down. It shut down and when I try to turn it back in the power light is solid and so is the caps light solid. I can hear it running. I'v already tried the reset method of disconnecting everything and removing the battery and holding the power button down for 60 seconds then reconnecting it to a power supply. No luck. This is my work laptop, can anyone please help

[Riddle_Decipher]

@sdavis9257 Welcome to HP Community!

Have you reset the computer to release excessive static? If not, click here for steps.

If you've done that and yet the issue persists, here's the step by step guide to resolving issue:

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