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‎09-14-2023 12:30 AM

HP Recommended
Operating System: Microsoft Windows 11

When I switch my laptop on the screen goes blank. After entering my password in the login screen, the screen goes blank and i have to wait for up to 3 minutes for something to come up on the screen, When I try to click the mouse on any feature of an application the screen blanks out again and flashes. the full boot therefore takes about 10 minutes. For a ssd drive this is ridiculous. I have had acer laptops in the past and never had this problem. Not happy. A friend who has a HHP is having the same issue

Category:
1 REPLY 1

‎09-18-2023 10:02 PM

HP Recommended

Hi @IanS2087,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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