Laptop Blue Screening with a fresh copy of Windows

[Intellagama]

Hi,

Over the past couple of weeks, my laptop has been blue screening with various errors:

Stop code: VIDEO_TDR_FAILURE (what failed: atikmpag.sys

Stop code: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Stop code: IRQL_NOT_LESS_OR_EQUAL

Stop code: DRIVER_IRQL_NOT_LESS_OR_EQUAL (what failed: NETIO.SYS)

Stop code: MEMORY_MANAGEMENT

Stop code: SYSTEM_SERVICE_EXCEPTION

I restored a fresh copy of Windows successfully and within minutes I got a bluescreen with the error:

Stop code: SYSTEM_SERVICE_EXCEPTION

Unfortunately my laptop was out of warranty YESTERDAY. What options am I left with?

Will HP provide Out-of-warranty support? I couldn't find a phone number online.

Thanks

Sam

[ieee488]

You should run a full diagnostic on your laptop.

[Intellagama]

How do I do that?

[ieee488]

https://support.hp.com/us-en/document/c03467259

[Intellagama]

Thanks, I'll run that and see what I get back!

[ieee488]

I suspect the hard drive is failing, but this will confirm or not.

[Intellagama · Accepted solution]

---RESOLVED---

Hi all,

Quick update for anyone who has the same issues:

HP took the laptop back and replaced the motherboard, re-loaded the OS and it's resolved!

Thanks for the comments.

Sam