Laptop Diagnostics

[Poteen]

I got a hard disk error. When I hit F2 I got a screen that had memory test. It passed.

Then Hard Drive Check  it passed the quick and extensive check. Next came language-English

When I clicked on that nothing happened it returned to the menu with only exit left as an option.

What now?

[Poteen]

HP 14-cf1xxx

7MS19UA#ABA

[Dilip_18]

Hi@Poteen,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Notebook not booting to windows and the hard drive test is passed. 

The BIOS can be corrupted during normal operation from a failed BIOS upgrade, or damage from a virus.   

Recover the BIOS using a key press combination.

Turn off the computer. Press and hold the Windows + b keys, and continue to press those keys while you press and hold the power button for 2 to 3 seconds. Release the power button, but continue pressing the Windows + b keys.

The power light remains on, and the screen remains blank for about 40 seconds before anything is displayed. You might hear a series of beeps (usually 8 beeps). Eventually, an HP BIOS Update screen is displayed and the BIOS update begins automatically.   

NOTE: If the HP BIOS Update screen is not displayed, press and release the power button, and then immediately press the Windows + b keys at the same time, repeatedly, until the computer beeps or opens the HP BIOS Update screen.

After the BIOS is recovered, a Continue Startup button is displayed and a timer counts down. Click the Continue Startup button to restart the computer immediately, or wait for the computer to restart automatically when the timer reaches zero.

If issue still persist continue to restore a computer back to the factory default using Reset PC Keep my files from windows, which will isolate whether it’s a software or hardware issue. 

If not the HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Click here for the HP Cloud Recovery Tool (Windows 10) link.

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!