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‎09-10-2022 11:44 PM

HP Recommended
Product: HP Laptop PC 15s-fq2000 (2D119AV)
Operating System: Microsoft Windows 11

Product 360L4PA

Laptop throws me error windows ran into issue collecting data. Then 100% completed the laptop didnot comes up. I see power light and lights on caps key. But display turned into black. 

 

I tried holding power key by 15seconds Not muched help..

Category:
1 person had the same question
1 REPLY 1

‎09-11-2022 01:32 AM

HP Recommended

Hello @JayarajGunaseel 

Sorry to hear that you are having problems ... I would like to help you.

 

Follow the HP standard procedures:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Please report your results

https://www.youtube.com/watch?v=qpiGUojtr3E
youtube.com/watch?v=qpiGUojtr3E
In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
HP Laptop Starts but No Display | Black Screen | HP Support
HP Laptop Starts but No Display | Black Screen | HP Support
youtube.com/watch?v=sj6kYmT7GLs
This video is updated https://youtu.be/wx8CS44fin4 In this video, you will see how to fix an HP laptop with a black screen. If you can hear the fans and hard drives when you turn on your laptop but the screen remains black, follow the steps in this video to try resetting the laptop. Learn how to ...
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