Laptop Down Problems

[c1oud180]

If I do a lot of moving displays such as YouTube, games, etc. on my laptop, after a few seconds, no control will work and my laptop will be out of control. Then I have no choice but to reboot with the power button. My laptop also has severe fever. I tried replacing the mainboard, and it's the same symptom. Is there a solution? (Please understand that it's awkward because I used a translator.)

[Kuroi_Kenshi]

Hi @c1oud180,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[c1oud180]

Hello!

The model of my laptop is HP Envy x360 Laptop 14-fa0040AU.
I'd be happy if you could give me a way to solve the problem.
Thank you!

[Kuroi_Kenshi]

Hi,

I understand your HP Envy x360 14-fa0040AU freezes during videos, games, or heavy movement on the display, and also overheats. Let’s go through a few steps to check what could be causing this.

Update BIOS, Graphics, and Chipset Drivers
• Open HP Support Assistant → My Devices → Updates → install all recommended updates.
• Also run Windows Update and install all available system and driver updates.
These updates can fix performance, display, and thermal issues.

Reset the Graphics Driver (Quick Test)
• When the system freezes, press Windows + Ctrl + Shift + B.
• If the display recovers, the issue is related to graphics driver instability.

Run HP Hardware Diagnostics
• Turn off the laptop, press Esc repeatedly → choose F2 System Diagnostics.
• Run System Tests → Extensive Test to check for hardware faults such as memory or CPU overheating.
• Note any failure IDs shown.

Check for Overheating or Blocked Vents
• Make sure air vents are clean and unobstructed.
• Place the laptop on a hard, flat surface (not bed/sofa).
• If possible, use a cooling pad to improve airflow.
Excess heat can cause sudden freezes and shutdowns.

Test Without the AMD Graphics Driver
• In Device Manager → Display Adapters → right-click AMD graphics → Disable device.
• Use the laptop for a short period with only Microsoft Basic Display Driver.
• If the freezing stops, the issue is caused by the AMD driver or GPU load.

Perform a Clean Boot
• Press Windows + R → type msconfig → Selective startup → disable all non-Microsoft startup items.
• Restart and test the system.
This helps identify if background software is causing the freeze.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,