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- Laptop HP 11-ak0027na will not boot up just cap lock light b...

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04-09-2025 09:15 AM
Hi
I have a Laptop HP 11-ak0027na will not boot up just cap lock light blinks 5 then / 3 times ?
Thanks for any help
04-10-2025 07:54 AM
@Vpug, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Perform a Hard Reset:
- Turn off the laptop completely.
- Disconnect the AC adapter and remove the battery (if possible).
- Press and hold the power button for approximately 15 seconds to discharge any residual power.
- Reconnect the AC adapter and battery, then attempt to turn on the laptop again.
Update BIOS and Drivers: HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) (Windows) | HP® Support
- Updating BIOS and drivers can sometimes resolve issues related to system initialization.
Refer to this guide for further troubleshooting steps: HP Notebook PCs - Computer beeps or a light blinks during startup | HP® Support
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Regards,
Garp_Senchau
I am an HP Employee