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‎10-05-2019 01:49 PM

HP Recommended
Product: Pavilion 13-an0006na
Operating System: Microsoft Windows 10 (64-bit)

When ever my Daughters Laptop does Windows Updates it goes straight into Blue Screen Repair Mode and won't let me get back into Windows. 

The Laptop is Still under Warranty with HP can I get it fixed through them ?

 

I've heard its possible a chip Error in the Laptop....unsure

 

Any Suggestions would be appreciated

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-08-2019 03:40 AM

HP Recommended

@PeterMillican,

 

Welcome to the HP Support Community!

 

I recommend you download and run the Windows update troubleshooter from the below link, and it will automatically detect and fix the Windows update issues.

 

https://support.microsoft.com/en-in/help/4027322/windows-update-troubleshooter

 

If you are unable to login to the computer then follow the steps in the below article.

 

https://support.hp.com/us-en/document/c04593971

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-08-2019 03:40 AM

HP Recommended

@PeterMillican,

 

Welcome to the HP Support Community!

 

I recommend you download and run the Windows update troubleshooter from the below link, and it will automatically detect and fix the Windows update issues.

 

https://support.microsoft.com/en-in/help/4027322/windows-update-troubleshooter

 

If you are unable to login to the computer then follow the steps in the below article.

 

https://support.hp.com/us-en/document/c04593971

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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