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Dom30
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Laptop Keeps Saying “The Computer restarted unexpectedly..”

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HP Notebook - 17 - bs009ds

My computer has been working GREAT and then suddenly the internet which works fine won’t connect at all or even show up on my laptop. I restart it and rather than cut on it reads “The computer restarted unexpectedly or encountered error. Windows installation cannot proceed. To install Windows, click OK to restart the computer, and then restart the installation.”

 

yet it keeps doing this no matter how many times i restart it. I’ve reset the computer entirely. I’ve tried all the advanced options. I’ve removed the battery. I’ve edited the registry. Everything you can find online I’ve tried it and i still can’t get past this black hp welcome screen displaying that instal windows error! 

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WAWood
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@Dom30 

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Jameson4170
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My PC has been working GREAT and afterward abruptly the web which works fine will not associate at all or even appear on my PC. I restart it and instead of cut on it peruses "The PC restarted surprisingly or experienced blunder. Windows establishment can't continue. To introduce Windows, click OK to restart the PC, and afterward restart the establishment.

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