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‎11-12-2019 10:47 AM

HP Recommended

@Jean8423
Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. As you've performed relevant troubleshooting steps and the diagnostic test failed. 
 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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