Laptop Lagging

[Alex011]

Whenever I charge my laptop it goes from having an averege of 2.50-3.40 to 0.79. This did happen right after I bought the laptop and opened it so it couldn't have just done this overnight.

[The_Fossette]

@Alex011

I reviewed your post and I understand that the laptop is lagging when the charger is connected.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

BIOS: https://ftp.hp.com/pub/softpaq/sp106001-106500/sp106010.exe

Graphics: https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-power-15-cb000-laptop-pc/15551388/model... (Install the latest one)

If you continue facing the issue, then run a system test on the computer to make sure that there are no hardware issues.

Refer to the below article for detailed steps.

https://support.hp.com/in-en/document/c03467259

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe